Privacy Policy

INFORMATION ABOUT YOUR TRANSACTIONS:

We may collect Information about your transactions and experiences with us and others, such as your payment history, claims, coverage, and vehicle changes.

INFORMATION FROM THIRD PARTIES:

We may receive Information about you from consumer reporting agencies, which provide us with motor vehicle reports, claim reports, and/or credit information where permitted by law. When you ask for a rate quotation, we may obtain credit information if permitted by applicable state law. Our sales and service representatives do not have access to the details of your credit information. Other companies who view your credit report will not see the claimassistpro.com inquiry. It will be visible only to you. Our inquiry will not affect your credit score or credit rating. If you commit to purchase a policy with claimassistpro.com, we will also confirm your motor vehicle record and claims history. As permitted by law, we may also review your motor vehicle record, claims history, and/or credit information in connection with any renewal.

LOCATION SERVICES:

Your current location is only used if you permit our services to do so. If you allow your location to be obtained using a claimassistpro.com app, or with a browser, we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you. claimassistpro.com does not automatically track your location.

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION:

If you are a resident of Arizona, California, Connecticut, Georgia, Illinois, Maine, Minnesota, Montana, Nevada, New Jersey, North Carolina, Oregon, or Virginia, you have the right to request access to and correction of the personal information that we have collected from or about you. To do so, simply contact claimassistpro.com customer service department. If you’d like to correct information that you provided to us, our representative will make the appropriate adjustments to claimassistpro.com records. If you wish to correct personal information provided to claimassistpro.com by a third party (such as a credit rating agency) the representative will provide you with the applicable third party’s contact information. Upon the request of residents of other states, we will take reasonable steps to verify the accuracy of the personal information in our records.

THE INFORMATION WE DISCLOSE:

Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your policy and or claims records. We use this Information to process and service your policy; to settle claims; with your consent; or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as Information about our current policyholders. Following are some examples of how we may disclose Information: We must exchange Information about you with our agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make. When you are involved in a claim, policy information is provided to adjusters and the businesses that will repair your vehicle. We may share Information with persons or organizations that we have determined need the Information to perform a business, professional, or insurance function for us. These include businesses that help us with administrative functions. If the law in your state permits, we may share Information with financial institutions with which we have a joint-marketing agreement. All of these entities are obligated to keep the Information that we provide to them confidential and to use the Information only for the purpose for which the Information was provided. Information may be provided to organizations conducting actuarial research or audits. In this case, you will not be individually identified in any research report. The organization must agree not to redisclose the Information and the Information will be returned to us or destroyed when it is no longer needed. We may also share your Information for other permitted purposes, including:

• with another insurance company if you are involved in an accident with their insured
• with our reinsurers
• with insurance-support organizations that detect and prevent fraud
• among the claimassistpro.com companies listed below and other subsidiaries of claimassistpro.com Corporation to offer you additional products and services
• with consumer reporting agencies as permitted by law
• with medical professionals or institutions in order to verify coverage or conduct operations or services audits
• with state insurance departments or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities
• if ordered by a subpoena, search warrant or other court order

CONFIDENTIALITY AND SECURITY: 

We restrict access to your Information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties. 

ADDITIONAL INFORMATION FOR OUR INTERNET USERS: 

We continuously improve claimassistpro.com. We are interested in how visitors use our website, what they like and dislike, and where they have problems. We may gather data on how users navigate our site so we can make claimassistpro.com an easy place to do business. Our tools may gather data such as what browser a person uses or even what pages are most popular. We may also use this data, in aggregated or anonymized form, to offer you content, products, or services we hope will interest you. We use cookies to improve your experience while using claimassistpro.com and our internet apps. Cookies are small files that are stored on your computer. They help us personalize your experience when you return to our website, and they are required for certain portions of our website. Most browsers let you determine whether or not you accept our cookies. If you don’t use cookies, you won’t be able to use certain claimassistpro.com features, such as the “remember me” function for policyholders that lets you store your User ID so you don’t have to input it every time you log in from the same computer. claimassistpro.com may place small pieces of computer code (embedded objects) on our pages to help our advertising partners count how many customers they referred to our site. We may use these objects to track how many referred customers actually get a rate quotation. We may also use objects placed on other sites to monitor your exposure to our advertising or other offers online. These objects don’t collect any personally identifiable information about you. You can opt out of our advertising service provider(s) and other companies’ tracking cookies used for interest-based ads by visiting the Digital Advertising Alliance’s . We also provide some links to third-party websites that are not owned by claimassistpro.com. claimassistpro.com has no control over their privacy practices and assumes no responsibility in connection with your use of their websites. We recommend that you check the privacy policy of any website before you provide any personally identifiable information.

ADDITIONAL INFORMATION FOR USAGE-BASED INSURANCE PROGRAM USERS: 

Additional information for policyholders enrolled in our usage-based insurance program is included in the agreement provided upon enrollment in the program.

CALIFORNIA RESIDENTS: 

Under the California Consumer Privacy Act (“CCPA”), California residents have the following rights: (1) the right to know, which is the right to request that  claimassistpro.com disclose what personal information we collect, use, and may disclose about them; (2) the right to delete, which is the right to request that we delete personal information that is collected or maintained by claimassistpro.com; and (3) the right to non-discrimination, which is the right to be free from discrimination for exercising any consumer rights under the CCPA. We may limit our responses to any requests under the CCPA as permitted by law. To exercise your rights to know or delete under the CCPA, please contact us at admin@claimassistpro.com .  For verification purposes only, we will collect a limited number of personal identifiers, send those securely through a verification system, ask you follow-up questions through our online portal or representative, and then confirm whether your identity has been verified. You may also designate an authorized agent to make a request to know or delete on your behalf. To designate an authorized agent, you must provide the natural person, or entity registered with the California Secretary of State, with written permission to submit such a request. You (or your agent) will still be required to verify your identity. However, if an authorized agent has been provided with power of attorney in accordance with the California Probate Code, then no additional written authorization is required. All agents must submit proof to claimassistpro.com that they have been authorized by any consumer(s) to act on their behalf.

NOTICE OF COLLECTION FOR CALIFORNIA RESIDENTS: 

In the 12-month period prior to the effective date of this Privacy Policy, we have collected the following categories of personal information:

• Personal identifiers such as a real name, alias, postal address, unique personal identifier, email address, telephone number, insurance policy number, account name, social security number, signature, gender, driver’s license number, physical characteristics, consumer status, and other similar identifiers. We collect this category of information directly from consumers—either online, by phone, or in person. An antifraud service provider may confirm the information a consumer has provided to us and give us additional personal identifiers in response. We may also receive personal identifiers from marketing service providers.
• Driving and claims history, including information about any prior accidents or insurance claims. We request this information directly from consumers, but also sometimes receive it from antifraud and risk-assessment service providers.
• Vehicle information, such as a vehicle identification number (VIN), vehicle details, including any customizations, and vehicle photos. We collect this information directly from consumers, claimants, auto dealerships, body shops, and other service providers.
• Financial identifiers, such as a bank account number, credit card number, debit card number, or other financial information. We generally collect this information directly from consumers. On occasion, we may receive this information indirectly while handling claims.
• Medical information, such as details involving the injuries sustained in a car accident, the treatment for such injuries, as well as health insurance information. We receive this information either directly from consumers or their attorneys, or from medical-field third-parties, in accordance with state and federal law.
• Commercial information about consumer transactions and experiences with us and others, such as payment history, claims, coverage and vehicle changes. We may receive this information directly from consumers or through their online activities, and sometimes from third-party vendors.
• Internet or other electronic network-activity information, which may include commercial information, such as browsing history, online identifier(s), Internet Protocol address, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. We collect this information through a consumer’s use of our website or mobile application(s) and third-party partners such as analytics and marketing providers.
• Geolocation data. When a consumer asks us to, we may collect geolocation data. For example, you may use our mobile application to find a nearby body shop. We collect this data through our application(s).
• Audio, electronic, visual, or similar information, such as recorded statements, photos of damaged vehicles, videos of accident locations, and calls made to our customer service centers, which may be recorded. We receive this information directly from consumers or a claimant’s insurer, through police investigations (i.e. accident reports), and through fraud investigations.
• Professional or employment-related information in the form of business contact information and education or employment history, which we only use as permitted by law. We generally collect this information directly from consumers. On occasion, this information is provided to us by third-parties.
• Applicant and Employee information, in addition to information in the above categories, this information includes birth certificates (to validate dependents), passport numbers, access badge photos, background and screening data, and protected class characteristics. This information is used in accordance with state and federal laws and is shared with our human-resources service providers.
• Inferences drawn from the information we collect when consumers visit our websites, use our mobile apps, or interact with us on our social media platforms, as well as information about consumer preferences and behavior that we collect on our websites and mobile apps.

We collect each of the above categories of information for a variety of purposes, including:

• For our core business purposes, such as providing quotes for insurance, processing applications (either for insurance or for employment), establishing and servicing policies, claims handling, providing customer support, and furnishing other insurance services. For example, we use information to verify the driving history and information of our applicants; complete billing, payment and reimbursement obligations; and prevent fraud.
• To assess and improve our product and service offerings, including the development of new products and services.
• To perform data analysis (including market and consumer search and analytics and trend analysis).
• To conduct marketing activities and communicate with you regarding products and services offered by claimassistpro.com and its partners.
• To deliver website and mobile app content (including advertising) based on your interests and browsing history.
• To enable you to interact with us through social media platforms.
• To detect and prevent fraud and other prohibited or illegal activity.
• To maintain and enhance the security of our systems, data, and workplace.
• To hire qualified employees and maintain our workforce.
• To comply with legal obligations and policies.
• To bring and defend claims.
• For other purposes as permitted by law or to which you consent.

In the 12-month period prior to the effective date of this Privacy Policy, we have disclosed all of the above categories of personal information to service providers that assist us in providing insurance-related services, which include offering quotes, processing applications (both employment and insurance), and claims handling. If you are involved in an accident with another insured individual, we may have to share your information for the permitted purpose of handling that incident. We may also have to share your information with our reinsurers, excess insurers, insurance-support organizations that help us detect and prevent fraud, state insurance departments and other governmental and law enforcement authorities (where required by law or to protect our legal interests or in cases of suspected fraud or illegal activities), with consumer reporting agencies as permitted by law, and if ordered by subpoena, search warrant or other court order. We may disclose personal information to service providers involved in our marketing, verification, data-processing, risk-assessment, security and antifraud efforts, and as required or permitted by federal or state law. For additional information regarding the categories of personal information we have disclosed and the categories of entities with which we have disclosed such information, please see “The Information We Disclose,” above. We have not sold consumers’ personal information in the 12-month period preceding the Effective Date of this Privacy Policy. Please feel free to contact us with questions or concerns regarding our privacy policy and practices by emailing us at admin@claimassistpro.com . 

CHANGES TO THIS PRIVACY POLICY: 

We may modify our privacy policy from time to time. The most recent version is always posted at claimassistpro.com. When we make changes, we will revise the date at the bottom of this Privacy Policy. 

ALTERNATIVE FORMAT: 

This policy can be accessed in an alternative format by contacting a claimassistpro.com representative at admin@claimassistpro.com . 

WHAT TO DO IF YOU HAVE PRIVACY OR SECURITY CONCERNS: 

If you have a concern about privacy or security at claimassistpro.com, we want to hear about it by mail or email. Please write to us at: Privacy Administration claimassistpro.com 634 W Grand River Ave, Williamston, MI 48895 or email us at admin@claimassistpro.com . This Privacy Policy applies to all of the following claimassistpro.com companies:

• Government Employees Insurance Company
• claimassistpro.com General Insurance Company
• claimassistpro.com Indemnity Company
• claimassistpro.com Casualty Company
• claimassistpro.com Advantage Insurance Company
• claimassistpro.com Choice Insurance Company
• claimassistpro.com Secure Insurance Company
• claimassistpro.com County Mutual Insurance Company
• claimassistpro.com Insurance Agency, Inc.

The Effective Date of the revised Privacy Policy is January 1, 2021.